

Audience Profile
| Average Age size |
Majority over 35, average age 56 |
| Average dress size |
18 |
| Size 16 plus |
72% |
| Average income |
£17,600 |
| Social Status |
53% C2DE |
What types of products do they like?
Comfortable, casual shoes, classic clothes that can be updated with accessories, flat, older-styled shoes
Brand personality
Interested, helpful advisor, female friend
Look and feel
Website should adopt a lifestyle approach, proposition should be endorsed by competitive claims and quality promise, image should try to be ageless – customers associate with Harriet (The Shoe Tailor model)